Frequently Asked Questions

  How long is the shipping time?
  How can I track my order?
  How fast will my order leave your warehouse?
  Where will my order ship from?
  Do you charge sales tax?
  What's your company's return policy?
  The item I want is not in stock, what do I do?
  What if I am not satisfied with the purchase?
  What is the return address, and how can I process the return or exchange?
  What should I do if the package is missing parts/items?
  What is Joovy's privacy policy?
  What forms of payment do you accept?
  Do you offer gift wrapping?
  How much do you charge for shipping?
  Do you ship internationally?

How long is the shipping time?
Most domestic USA orders ship and are received in 2 to 5 business days. Our ship points are Southern California and Dallas. East Coast orders take 3 to 5 days. West Coast orders take 2 to 3 days. Our standard shipping is Ground, but we do support Overnight and 2 Day expedited shipping.

How can I track my order?
When orders ship from our warehouse we send a notification that includes your tracking number. You can click on the appropriate tracking site (either FEDEX or UPS) and get up to date information.

How fast will my order leave your warehouse?
Orders received by noon (Pacific Standard Time) are shipped the same day. Orders received after noon are shipped the next day. Orders received after noon on Friday will ship the following Monday.

Where will my order ship from?
All orders ship from either Dallas, TX or Irvine, CA. We try to ship from the closest location, but we sometimes need to pull stock from one warehouse, or the other, depending on inventory levels. We always error on the side of getting shipments out the same day.

Do you charge sales tax?
We charge sales tax in California and Texas.

What's your company's return policy?
We accept returns for 30 days after purchase. We offer full refunds on unused merchandise, but we require you to ship the product back to us at your cost. YOU MUST CALL 877-456-5049 AND OBTAIN A RETURN AUTHORIZATION NUMBER. We charge a restocking fee for products that have been used (usually 25%).

Stroller Return Policy

In addition to the policy guidelines outlined above, some additional policies are listed below.

Please set your stroller up at home on a carpeted or clean surface and try it out with your child or children in it. Please test all stroller functions while indoors on a carpeted or clean surface. Once the stroller has been used outside, we cannot accept the return as it can no longer be sold as new. If you find that your stroller is defective upon receipt, we will gladly exchange or refund your full purchase amount.

The item I want is not in stock, what do I do?
You can call, or email us to reserve a unit in the next shipment. Dial 877 456 5049, or email us at sales@joovy.com

What if I am not satisfied with the purchase?
You can return opened, but unused items for up to 30 days for a full refund. If your product is defective we will fix the product at our cost, or send a replacement.

What is the return address, and how can I process the return or exchange?
Call 877-456-5049 to obtain a Return Authorization. We will provide the return shipping address with the RA.

What should I do if the package is missing parts/items?
Please call us at 877 456 5049 and we will help solve any issues.

What is Joovy's privacy policy?
Joovy aggressively preserves and protects the privacy of all of our customers. We do not sell or share customer information with anyone.

What forms of payment do you accept?
We gladly accept VISA, MasterCard, American Express, and Paypal.

Do you offer gift wrapping?
Due to the size of our packages, we do not offer gift wrapping at this time.

How much do you charge for shipping?
Many of our prices include shipping and any products will be clearly marked as “FREE SHIPPING”. Free shipping is valid for the products shipping to the continental US. Free shipping is not valid for products shipping to Hawaii, Alaska, or Puerto Rico.

All other products use shipping charges that are directly calculated based on ship to location, product weight and selected shipping mode (ground, next day, etc). These charges will be specified at time of checkout and are the actual charge (not an estimate).

Do you ship internationally?
Yes, we are happy to ship our products internationally. We have found that the most economical way to ship internationally is US Postal Service Priority Mail International. The online store accepts international purchases to geographies that Joovy can ship to. Some countries charge customs fees, and duty. We leave it up to each customer to know their local laws and customs and to accept responsibility for these charges. If your country is not supported on the online store please call 877 456 5049 or email us at customerservice@joovy.com