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30 Day Returns, No Questions Asked
30 Day Returns, No Questions Asked
Orders received by 11:00 a.m. CST are shipped the same day. Orders received after 11:00 a.m. CST are shipped the next day. Orders received after 11:00 a.m. CST on Friday will ship the following business day.
Most domestic USA orders ship and are received in 2 to 5 business days and are shipped from our offices in Irvine, CA and Dallas, TX. East coast orders typically take 3-5 days, and west coast orders 2-3 days.
Our standard shipping is Ground, but we also offer Overnight and 2-Day expedited shipping when you’ve just gotta have it sooner.
Don’t worry, you’ll have a tracking number in no time. You’ll get a tracking number for your order in your inbox as soon as it ships from our warehouse.
Some products will specify free shipping, but in all other cases, how much your shipping rate is will depend on what you’re buying and how far it’s going. Put the item in your cart and enter your information to see what your rate will be.
Yes! Get Joovy delivered anywhere in the world — just know your country’s customs fees and processes to avoid unexpected delays in delivery.
We charge sales tax in California, Pennsylvania, Texas and Washington.
If there’s a problem with your order, don’t sweat it — we won’t leave you hanging. Here’s what you CAN return:
Unopened and unused items
Purchases made within 30 days
Call our customer service team at 877-456-5049 to get your return authorization number.
Ship the unused item back (shipping’s on you) to our warehouse.
Get your refund in around two weeks, less any restocking fees for used items.
Strollers are a little different when it comes to returns.
First, make sure you test it out on a carpeted or clean surface with your child in it — we can’t accept stroller returns on strollers that have been used outside.
If it’s not what you wanted or working the way you expected, follow the return procedure above to get a refund.
Sometimes we get a little too popular for our own good around here. If you see something you want, but it’s not in stock, give us a call at 877-456-5049 or email us at [email protected] to get an estimated restock date.
We’re families here, and we’re big on protecting the privacy of our customers and followers. We don’t sell or share customer information with anyone ever, period.
You can read our full privacy policy here.
We accept VISA, MasterCard, American Express, Google Pay, Amazon Pay and Paypal.
Due to the size of our packages, we don’t offer gift wrapping at this time.
You’ll get crazy discounts, be the first to know about new product releases, and get fresh content parents love delivered right to your inbox